Workflow automation
Software shaped like the way you already work
Most business software asks you to change your process to fit it. We do the opposite: we map the workflow you actually run — including the exceptions everyone works around — and build that. Humans and AI agents on the same process, with an audit trail underneath.
Every workflow we build has the same four parts
01
Intake
The request arrives once, in one place, with the fields you actually need.
02
Routing
It reaches the right person by rule, not by someone remembering to forward it.
03
Work
The job gets done in the system, so status is a fact rather than a phone call.
04
Evidence
Every decision leaves a record you can hand to an auditor a year later.
By industry
What workflow automation looks like in your industry
Eighteen worked examples, each with the regulatory obligations that shape it in Australia. Open the one closest to your business.
Construction
Construction Defect Tracking & Claims Workflow
Subcontractor claim in → AI checks it against the contract, variations & insurances → Project manager approves → Payment certificate issued · Defects & inspections on the same trail
BuildTrackFinancial Services
Cash Flow Forecasting Workflow
Payments land in the bank → AI matches them to invoices → AI drafts reminders for overdue accounts → Credit controller follows up
FinSightWholesale Trade
Supplier Onboarding & Warehouse Workflow
Order arrives by email or phone → AI reads it into the erp → Discrepancies resolved → AI matches proof of delivery, raises the invoice
DistributionProOther Services
Job Scheduling & Route Optimisation Workflow
Service call comes in → AI suggests technician & time slot → Coordinator dispatches → AI checks job notes & photos, drafts the invoice
ServiceProMining
Incident Reporting & Shift Handover Workflow
Incident or inspection logged → AI enters it & drafts the report → HSE advisor investigates, sets actions → Actions tracked to close
MineOpsManufacturing
OEE & Production Scheduling Workflow
Work request raised → AI drafts the work pack: scope, parts, hazards → Planner schedules it → AI updates the sap record
FactoryOpsEducation
Student Management & Credit Transfer Workflow
Credit or RPL application → AI matches past decisions, gathers evidence → Assessor decides → Record & audit trail kept
QualiTransHealthcare
Practice Management Workflow
Call or email comes in → AI books it & prepares the paperwork → Doctor sees the patient → AI prepares the medicare claim
CareFlowTransport & Logistics
Electronic Work Diary & Fleet Compliance Workflow
Orders in → AI drafts the run plan → Allocator releases the runs → Delivered, CoR record kept · Fatigue & mass limits checked by rules, not AI
FleetProAgriculture
Livestock, NVD & NLIS Compliance Workflow
Livestock bought or sold → AI reads kill sheets & invoices → AI reconciles, flags discrepancies → Administrator resolves
FarmManagerUtilities
Outage Management Workflow
Network access request → AI drafts switching plan & safety documents → Controller checks & approves → Work done, network restored
GridWatchPublic Administration
Development Application & Permit Workflow
Application lodged → AI checks it is complete, drafts referrals → Planner assesses & recommends → Applicant notified
GovServicesReal Estate
Property Portfolio & Depreciation Workflow
Tenant reports a repair → AI logs it, gathers trade quotes → Landlord approves → Repaired & recorded
PropertyMathsProfessional Services
Client Onboarding & AUSTRAC Compliance Workflow
New client → AI screens kyc, sanctions & adverse media → Officer reviews higher-risk clients → AUSTRAC record kept
LexAMLMedia & Telecom
Subscriber & Churn Prediction Workflow
Customer goes quiet → AI flags them, drafts the check-in → Specialist calls → Reason & outcome logged
MediaOpsArts & Recreation
Venue Booking & Ticketing Workflow
Event enquiry → AI drafts proposal & quote → Client confirms → AI builds run sheet & supplier briefs
EventProHospitality
Guest Recognition & Loyalty Workflow
Booking & enquiry emails → AI drafts replies, loads reservations → Front desk checks guests in → AI prepares the night audit
GuestStayRetail Trade
Supplier Provenance & Authenticity Workflow
Purchase order placed → AI tracks supplier dates, flags delays → Buyer approves samples & changes → AI suggests store allocation
ProvenanceChainNot sure which one you are?
Most of the work we do starts with a spreadsheet that outgrew itself, or a process held together by someone who knows where everything is. Describe what you run today and we'll tell you whether it's worth building.
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