ServicePro: Field Service Management
How GetPost Labs approaches field service operations. Optimised dispatch, real-time tracking, and same-day invoicing.
Executive Summary
The Problem: Field service technicians complete only 4 jobs per day. Office staff spend entire days coordinating schedules by phone. Invoices go out 2+ weeks after job completion. Route planning is non-existent.
The Solution: ServicePro optimises dispatch to increase jobs per technician by 50%, provides real-time tracking via mobile app, automates customer notifications, and generates invoices on job completion.
The Outcome: Technicians complete 6 jobs per day instead of 4. Customers know exactly when to expect their technician. Invoices go out same day.
The Challenge
Understanding the problem space
"Our techs were only completing 4 jobs per day. Office staff spent entire days on the phone coordinating schedules. Invoices weren't going out until 2+ weeks after the job."
— Owner, Adelaide Metro Plumbing
Field service businesses depend on technician productivity. When dispatch is manual, technicians drive past jobs to get to others because nobody optimises routes. Customer callbacks asking "when will they arrive?" consume the office.
Invoice delays hurt cash flow. When invoices go out 2 weeks after job completion, payment doesn't arrive for 4-6 weeks. Same-day invoicing means same-week payment.
The Solution
What GetPost Labs would build
Core Capabilities
How Technician Productivity Jumps 50%
Smarter routes, less windshield time
More jobs per day comes from less time driving and less time on admin:
Job Dispatch
Office prints job sheets. Technician gets stack of 4 jobs. Decides own order. Drives past closer jobs to reach first on list.
System assigns 6 jobs in optimal route order. Technician follows GPS. Less driving, more working.
Customer Communication
Customer calls office: "Where's my plumber?" Office calls tech. Tech doesn't answer (on a job). Customer calls again. And again.
Auto-SMS: "Your technician Mike is en route. ETA: 12 minutes." Customer tracks on map. Zero phone calls.
Invoicing
Tech writes job details on paper. Drops at office end of week. Admin types invoice. Sends 2 weeks later. Payment arrives week 6.
Tech taps "Complete" on app. Parts auto-priced. Customer signs on tablet. Invoice emailed instantly. Payment arrives week 1.
BPMN Workflow
The business process modelled
Emergency Callout Process
User Journey
Emergency Callout Workflow
Scenario: Commercial client reports burst pipe at 7am. Emergency response required within 1 hour.
Client calls emergency line. Details captured: Burst pipe, office building, water spreading. Marked Priority 1
System shows available techs on map. Mike is 8 mins away, qualified for plumbing emergencies, truck stocked
Assigns Mike with one click. Job details pushed to his app: Address, contact, issue description, site access code
Auto-SMS to client: "Technician Mike is en route. ETA: 12 minutes. Track live: [link]"
Mike arrives, checks in via app (timestamp logged). Assesses damage, isolates water supply. Takes 4 photos
Repairs pipe, tests pressure. Logs parts used (pre-priced in system). Captures customer signature on tablet
Invoice auto-generated: Labour $180 + Parts $45 = $225. Emailed to client immediately. Job closed, rating requested
Outcome: Emergency resolved in 47 minutes from call. Invoice sent same day. Customer rated 5 stars.
Interactive Prototype
Functional dashboard demonstrating the concept
Job Board
Live dispatch
© 2026 GETPOST Labs. Full Stack Engineering Solutions.
Functional prototype. Click on cells and entries to see interactions.
System Context
Where ServicePro fits in the ecosystem
Have a Similar Problem?
This is the kind of workflow automation GetPost Labs builds. If your organisation has similar challenges, we'd love to discuss how a custom solution might help.