GuestStay: Guest Recognition & Experience Platform
How GetPost Labs approaches hospitality automation. Guest recognition, personalised check-in, room allocation, and integrated F&B ordering.
Executive Summary
The Problem: Hotels can't recognise returning guests or remember preferences. Check-in takes 8 minutes average. Room allocation is manual. F&B orders require phone calls between departments.
The Solution: GuestStay recognises returning guests instantly with preferences ready, automates room allocation, and connects F&B ordering directly to kitchen systems.
The Outcome: Guests feel valued because staff know who they are and what they prefer. Operations improve because manual coordination between departments is eliminated.
The Challenge
Understanding the problem space
"We served one guest 12 times without recognising them or knowing their room preference. Check-in queues stretched to 45 minutes during peak season."
— GM, Coral Sands Resort, Gold Coast
Hospitality is fundamentally about recognition and personalisation. Yet most hotel systems treat every arrival as a stranger. Guest profiles are fragmented across reservation, POS, and loyalty systems that don't talk to each other.
When guests wait 8 minutes to check in while staff manually enter data, the first impression is already damaged. When a loyal guest isn't recognised on their 12th visit, the relationship opportunity is lost.
The Solution
What GetPost Labs would build
Core Capabilities
How Guest Experience Is Elevated
Recognition, not just transactions
Guest satisfaction improves when every touchpoint feels personal:
Check-In Experience
Guest arrives. Staff asks name, searches system, types details, assigns room, programs key. 8 minutes of waiting.
"Welcome back Mr. Harrison! Room 1204 is ready with firm pillows." One-click check-in. Key card in 90 seconds.
Guest Preferences
No preference tracking. Guest mentions dairy allergy at breakfast. Next stay, same question. Guest feels unknown.
Dairy-free breakfast pre-arranged. High floor corner room (preferred). Firm pillows. All from profile built over stays.
F&B Ordering
Guest calls front desk. Front desk calls kitchen. Kitchen calls back to clarify. Order takes 45 minutes.
Guest orders via app. Goes directly to kitchen with room and dietary info. Delivered in 20 minutes.
BPMN Workflow
The business process modelled
VIP Guest Check-In Process
User Journey
VIP Guest Check-In Experience
Scenario: Returning VIP guest Mr. Harrison arrives for his 5th stay. Last visit noted preference issues.
24 hours before: System flags VIP arrival. Shows profile: 5th stay, prefers high floor, firm pillows, dairy-free breakfast
Housekeeping receives special prep request: Room 1204 (high floor corner), firm pillows, dairy-free amenities basket
Mr. Harrison arrives at front desk. Before he speaks, receptionist sees his photo and name on screen
"Welcome back Mr. Harrison! Your usual room 1204 is ready with firm pillows. Shall I book your regular table at the restaurant?"
One click check-in. Key card encoded. Digital receipt sent to guest email. No forms to fill
During stay, guest orders room service via app. Charge automatically added to folio. Restaurant meal also synced
Guest checks out via app from room. Feedback captured: 5 stars. Profile updated with new preferences noted
Outcome: Check-in completed in 90 seconds. Guest felt recognised and valued. NPS score: 92.
Interactive Prototype
Functional dashboard demonstrating the concept
Express Check-in
75% time reduction
© 2026 GETPOST Labs. Full Stack Engineering Solutions.
Functional prototype. Click on cells and entries to see interactions.
System Context
Where GuestStay fits in the ecosystem
Have a Similar Problem?
This is the kind of workflow automation GetPost Labs builds. If your organisation has similar challenges, we'd love to discuss how a custom solution might help.